Shipping & Returns

We are currently offering FREE SHIPPING on all US orders. All unworn merchandise can be returned within 30 days of the delivery date for a full refund.

Shipping Policy
We are currently offering free shipping on all US orders - without any packaging or handling fees. We process and ship orders from Monday through Friday.
When your order ships, you will receive a shipping confirmation email containing your tracking information. Please note, presale items will ship after their stated production timelines which can be found on their respective product pages.

Return Policy
Unworn merchandise can be returned within 30 days of the delivery date for a full refund to your original form of payment. Merchandise must be returned unused and in the original packaging.
When returning your merchandise, please include your original invoice. If you can not find your invoice, please include a printout of your order confirmation email. Without this information, we will be unable to process your return.
Please pack your return with care. Items that are damaged in transit due to inadequate packaging will not be eligible for a refund. We are not responsible for lost return packages. We recommend you insure and track your package.
Please address your return label to:

Empathy Chic
6770 Woodlands Ave
Brownsville, TX 78526-4556

Refunds
Upon receipt and processing of your return, which typically can take up to 10 business days from your date of shipment, you will receive an email from us with confirmation of your refund to your original form of payment. Please note that taxes will be refunded along with the items that you send back, however, shipping charges will not be refunded. Credit card refunds may take up to 10 business days for your bank to complete.